HostMonster specializes in competitively-priced shared web hosting. The team present their services around a simple package with the option to upgrade and get additional features. The company was launched in 1996, so that makes it a well-established web hosting company compared to some newcomers.
Reliability and Security
HostMonster’s servers are located in Utah. The data centre is monitored 24 hours a day and 7 days a week and by technicians. Like many other companies, it boasts 99.9% uptime for your site, although I’ve not been able to find any historical uptime data to back this claim up.
The data centre makes use of a balanced, synchronized power system that will keep them running at an optimum level should any power outage occur. They also use a UPS backup power supply and have 24/7 live system monitoring in place. There is a an automatic backup system which covers customers for accidental loss of data to some degree.
Customer Service and Support
The HostMonster Help Centre is available on the website, and this gives you access to knowledge base articles, tutorials, user forums and getting started guides. Technical support is available 24/7 via email, telephone and live chat, as well as providing access to the server status and helpdesk ticket history. There are a wide range of options for you to get the information you need.